Privacy Policy
Last Updated: October 23, 2026
At HELA Skincare Center (“HELA,” “we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website, book appointments, purchase products or gift cards, or interact with our services and advertisements.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
When you book an appointment, make a purchase, complete a form, or contact us, we may collect your name, email address, phone number, billing information, and other information you voluntarily provide.
1.2 Appointment & Service Information
We may collect information related to your appointments, service preferences, treatment history, and information you choose to provide that is relevant to your skincare services.
1.3 Purchases & Gift Cards
When you purchase skincare products or gift cards, we may collect order details, transaction history, recipient information (when applicable), and payment-related information.
Payments may be processed securely through third-party payment providers. We do not intentionally store complete credit card numbers on our website servers.
1.4 Website Analytics
We may use Google Analytics and similar technologies to understand website traffic, visitor interactions, device information, and browsing behavior. This helps us improve our website and customer experience.
1.5 Advertising & Cookies
We may use Meta (Facebook and Instagram) advertising tools, cookies, and similar technologies to measure advertising performance and deliver relevant promotions.
These technologies may collect information about your browser, device, website interactions, and advertising activity.
2. How We Use Your Information
We may use your information to:
Schedule, manage, and confirm appointments.
Provide skincare treatments and customer support.
Process product and gift card purchases.
Send appointment reminders and service-related notifications.
Manage customer accounts and transaction records.
Improve our website, services, and customer experience.
Analyze website traffic and advertising performance.
Send promotional offers and marketing communications where permitted by law.
Maintain security, prevent fraud, and comply with legal obligations.
You may opt out of promotional emails by using the unsubscribe link included in those messages.
3. How We Share Your Information
We do not sell your personal information for money.
We may share information with trusted third parties when reasonably necessary to operate our business, including:
Booking & Customer Management Platforms: To manage appointments, customer profiles, and service records.
Website & E-Commerce Providers: To operate our website and process online purchases.
Payment Processors: To securely process transactions.
Analytics & Advertising Partners: To measure website activity and advertising effectiveness, subject to applicable privacy laws.
Legal Authorities: When required by law or necessary to protect our rights, customers, or business.
Our service providers are expected to handle personal information appropriately and in accordance with applicable privacy and security requirements.
Certain advertising technologies may constitute sharing or targeted advertising under applicable privacy laws, even when no money is exchanged.
4. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to support essential website functions, analyze performance, and improve marketing.
You may manage cookies through your browser settings and any cookie preference tools available on our website.
Disabling certain cookies may affect website functionality.
You may also manage advertising preferences through Google and Meta's respective privacy and advertising settings.
5. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or misuse.
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business records, fulfill transactions, resolve disputes, and comply with applicable legal obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
7. Your Privacy Choices
Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information.
You may also request to update your contact preferences or opt out of certain marketing communications.
To submit a privacy-related request, please contact us using the information below. We may need to verify your identity before processing certain requests.
8. Third-Party Websites & Services
Our website may contain links to third-party websites, booking platforms, payment processors, or social media services.
These third parties operate under their own privacy policies. We encourage you to review their policies before providing personal information.
9. Children's Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through our website without appropriate authorization.
If we become aware that such information has been collected improperly, we will take appropriate steps to address it.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, services, technologies, or legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us.
HELA Skincare Center
New York, NY, USA
Website: www.helaskin.com
Email: Hebemidtown@gmail.com
© 2026 HELA Skincare Center. All Rights Reserved.
