Terms & Conditions
Last Updated: October 23, 2026
Welcome to HELA Skincare Center (“HELA,” “we,” “us,” or “our”). By accessing our website, booking appointments, purchasing products or gift cards, or using our services, you agree to the following Terms & Conditions.
Please review these terms carefully before using our website or services.
1. General Terms
Our website, www.helaskin.com, provides information about HELA Skincare Center, our skincare treatments, products, gift cards, and appointment booking services.
By using our website, you agree to comply with these Terms & Conditions and applicable laws.
You must be at least 18 years old to make purchases or book services independently, unless otherwise permitted with appropriate parental or guardian consent.
We reserve the right to update our website, services, pricing, and these Terms & Conditions at any time, subject to applicable law.
2. Appointments & Services
All appointments are subject to availability and confirmation.
Treatment recommendations, service descriptions, and estimated results are provided for informational purposes. Individual results may vary.
Certain treatments may require a consultation, medical history review, or additional consent forms before services can be performed.
HELA reserves the right to decline, postpone, or discontinue a treatment when reasonably necessary for safety, professional standards, or other lawful reasons.
Medical services, where offered, must be performed by appropriately licensed professionals. Information on our website does not constitute medical advice or establish a healthcare provider-patient relationship.
For medical emergencies, please call 911.
3. Appointment Cancellation & Late Arrival
We kindly request at least 24 hours' notice for appointment cancellations or rescheduling.
Appointments canceled within 24 hours or missed without notice may be subject to applicable cancellation fees or forfeiture of prepaid service credits, as disclosed at booking.
Clients arriving more than 15 minutes late may have their treatment time shortened to avoid delaying subsequent appointments.
Late arrivals do not guarantee an extension of the scheduled service time.
4. Purchases, Payments & Pricing
All prices are displayed in U.S. dollars unless otherwise stated.
Payment may be required at the time of booking or purchase, depending on the service or product selected.
Applicable taxes, shipping fees, or additional charges will be disclosed during checkout.
We reserve the right to correct pricing errors and update product or service offerings, subject to applicable law.
5. Refund & Return Policy
All Sales Final, except where refunds, returns, or cancellations are required by applicable law or expressly permitted under a separate written policy.
This policy applies to purchases of services, treatment packages, prepaid credits, and skincare products, subject to any legally required exceptions.
If a product arrives damaged, defective, or incorrect, please contact HELA promptly so we can review and address the issue.
Any approved refunds will generally be issued to the original payment method unless otherwise required by law.
6. Gift Cards
HELA Gift Cards are available in selected denominations and may be used toward eligible services or products at participating HELA locations.
Gift Cards:
Have no cash value except as required by applicable law.
Are not redeemable for cash except where required by law.
Cannot be replaced if lost or stolen unless replacement is required by law or can be supported by our records.
Are subject to applicable New York State gift card laws.
May be subject to additional terms disclosed at the time of purchase.
Gift Card purchases are final, except where otherwise required by law.
7. Treatment Packages & Prepaid Services
Treatment packages and prepaid services must be used according to the terms disclosed at the time of purchase.
Packages are intended for the purchasing client unless transferability is expressly permitted.
Package availability, scheduling, and treatment suitability remain subject to professional assessment.
Any expiration dates, restrictions, or promotional conditions will be disclosed where applicable and must comply with governing law.
8. Skincare Products
We make reasonable efforts to provide accurate product descriptions, ingredients, pricing, and availability.
However, product packaging, formulations, and availability may change.
Clients should review product instructions and ingredient information before use, particularly if they have allergies, sensitivities, or existing skin conditions.
Product results may vary by individual.
9. Website Accounts & Security
If you create an account through our website or an affiliated booking platform, you are responsible for maintaining the confidentiality of your login credentials.
You agree to provide accurate information and notify us of suspected unauthorized account activity.
We may restrict access to accounts or website features when reasonably necessary to protect security, prevent fraud, or enforce these Terms.
10. Intellectual Property
All website content, including HELA branding, logos, images, text, graphics, and designs, is owned by HELA or used with permission.
Content may not be copied, reproduced, distributed, or used for commercial purposes without prior written authorization, except as permitted by law.
11. Third-Party Platforms
Our website may integrate with third-party providers for online booking, payments, e-commerce, analytics, or other services.
These providers may maintain their own terms and privacy policies.
HELA is not responsible for third-party websites or services beyond the extent required by applicable law.
12. Limitation of Liability
To the fullest extent permitted by applicable law, HELA is not liable for indirect, incidental, special, or consequential damages arising solely from the use of our website or third-party technology services.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability arising from negligence, professional misconduct, or violations of applicable consumer protection laws.
13. Privacy
Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
Please review our Privacy Policy for additional details.
14. Changes to These Terms
We may revise these Terms & Conditions periodically to reflect changes in our business, services, or legal obligations.
Updated terms will be published on this page with a revised “Last Updated” date.
Changes will apply prospectively unless otherwise permitted by law.
15. Governing Law
These Terms & Conditions are governed by the laws of the State of New York, without regard to conflict-of-law principles, except where applicable law requires otherwise.
16. Contact Us
For questions about these Terms & Conditions, please contact:
HELA Skincare Center
New York, NY, USA
Website: www.helaskin.com
Email: Hebemidtown@gmail.com
© 2026 HELA Skincare Center. All Rights Reserved.
